Privacy Policy

Privacy Policy – Leo & Leaf

At Leo & Leaf, we believe care begins with trust. Just as we nurture plants with patience and responsibility, we treat your personal information with the same respect and protection.

This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit or use the Leo & Leaf website and services. This policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1.   Scope of This Policy

This Privacy Policy applies to:

2.   Personal Data We Collect

We collect only data that is necessary to provide our services smoothly and responsibly.

A.   Information You Provide Voluntarily

Full name

Mobile number

Email address

Shipping and billing address

Order details and purchase history

Account details (if created)

Messages or inquiries sent via contact forms, WhatsApp, or email

Participation details for workshops, memberships, or plant-care programs

B.    Automatically Collected Information

IP address

Device type, browser, and operating system

Pages visited, time spent, and interaction data Cookies and basic analytics data

C.    Payment Information

Payments are processed through secure third-party payment gateways.

 Leo & Leaf does not store debit/credit card or UPI details on its servers.

3. Purpose of Data Collection

Your personal data is collected and used strictly for lawful and transparent purposes, including:

Processing and delivering your orders

Communicating order updates and service information

Providing customer support

Managing accounts, memberships, and workshops

Improving website functionality and user experience

Sending plant care tips, updates, or offers (only with your consent)

Preventing fraud, misuse, or unauthorized access Legal, regulatory, and accounting compliance

We do not collect or process personal data for undisclosed purposes.

4. Consent & Your Rights (DPDP Act 2023)

By submitting your personal data on our website, you provide free, specific, informed, and unambiguous consent for its use.

You have the right to:

Access your personal data

Request correction or updating

Request deletion

Withdraw consent at any time

Request details of how your data is processed

Nominate a person to exercise your rights in case of incapacity

Requests can be sent to:

Email-leoandleaf@gmail.com

Withdrawal of consent may affect certain services (such as order fulfillment).

5. Sharing of Personal Data

We do not sell or rent your personal data.

Your information may be shared only with trusted parties when necessary:

A.   Service Partners

Delivery and logistics providers

Payment gateway providers

Website hosting and IT service providers

Customer support and communication platforms

All such partners are required to follow confidentiality and data protection standards.

B.    Legal & Regulatory Disclosure

We may disclose personal data when required by:

Court orders

Government or regulatory authorities

Law enforcement agencies

Legal obligations under applicable law

Such disclosures are made strictly on a need-to-know basis.

6.       Data Security Measures

We implement reasonable and industry-standard safeguards, including:

SSL encryption across the website

Secure servers and restricted access

Regular system updates and monitoring

Protection against unauthorized access or misuse

While we take strong precautions, no digital system can be guaranteed to be completely secure.

7.       Data Retention

Personal data is retained only for as long as necessary to:

 Fulfil the purpose for which it was collected

Meet legal or regulatory requirements

Resolve disputes or enforce agreements

Once no longer required, data is securely deleted or anonymized.

8.       Cookies & Tracking TechnologiesLeo & Leaf uses cookies to:

Improve website performance

Remember preferences

Analyze traffic and usage patterns

You may disable cookies in your browser settings, though some features may not function optimally.

9.       Children’s Privacy

Leo & Leaf does not knowingly collect personal data from individuals under 18 years of age.

 If such data is identified, it will be deleted promptly.

10.   International Data Transfers

If personal data is processed or stored outside India (for example, via cloud or analytics services), it is done with appropriate safeguards in accordance with applicable law.

11.   Grievance Redressal Officer

In compliance with the DPDP Act, 2023:

Grievance Officer: Atul Bhong  Email: leoandleaf@gmail.com  Address:

Leo and Leaf

Shop no.2, Maulikrupa Apartment,

Lane No. 7, SukhsagarNagar, Katraj,

Pune, Maharashtra- 411046

We aim to resolve grievances within the legally prescribed timeframe.

12.   Policy Updates

Leo & Leaf may update this Privacy Policy from time to time to reflect changes in:

Laws and regulations

Business practices

Technology or services

The latest version will always be available on our website.

13.   Contact Us

For any privacy-related questions or concerns, please contact:

leoandleaf@gmail.com

🌱 A Note from Leo & Leaf

Your trust allows us to grow. We promise to treat your personal information with the same care and responsibility that we give every plant we nurture.